Welcome to our website! We offer professional removal services here in Kenya!

Please read the following Terms and Conditions governing this website carefully before you do business with us.

If you agree to use our website, then you have accepted to abide by all the rules and regulations, terms, and conditions that govern Pasa movers ltd which are subject to change from time to time as we deem fit.


Pasa Movers has the full autonomy, at its discretion to change or modify or otherwise alter the Terms and Conditions at any given time, without consulting the knowledge of its users. You agree to be bound to these terms and conditions in case of modifications.


You will agree not to, call, email, post, communicate or otherwise make available contents:

That is not in accordance with the laws.

That is life-threatening, insulting, or invasive of privacy and is harmful to minors.

That is intimidating, embarrassing, degrades or a painful public memory that will spring up pains, hatefulness, or racist oriented or directed towards a certain group of people.

That shows violence or displays certain traits amongst a certain race, gender, or disability.

That infringes on any license that you do not have such as trademarks, copyrights, brand name, pictures, and other content or material you do not have patent right over.


Pasa Movers keeps all your personal account info private and will never sell, share, or solicit this with any outside individuals or affiliations. We totally value your trust and thus make each and every effort to make your moving experience enjoyable and secure. We employ top security standards at all times to make sure the protection of all personal data from unauthorized use or access.


If you have any question/concern, please email us at



Terms and conditions

These conditions explain the rights, obligations, and responsibilities of all parties to this Agreement. The word ‘you’ or ‘your’ means the Customer; ‘we’, ‘us’ or ‘our’ means the Remover. These terms and conditions can be varied or amended subject to a prior written agreement. Your attention is drawn to Clauses 8, 9, 10, and 11 which set out our liability to you for loss of or damage to goods and property.

1 Our Quotation

1.1   Our quotation, unless otherwise stated, does not include customs duties and inspectors or any other fees or taxes payable to government bodies. It does include us accepting liability for goods, subject to the provisions of Clauses 8, 9, and 10.

1.2   We reserve the right to change the price or make additional charges in any of the following circumstances if they have not been taken into account when preparing our quotation and confirmed by us in writing.

1.2.1       You do not accept our quotation within the quotation stipulated time limit, or the work is not carried out or completed within three months.

1.2.2       Our costs change because of currency fluctuations or changes in taxation or freight charges beyond our control.

1.2.3       The work is carried out on a Saturday, Sunday, or Public Holiday or outside normal hours (08.00 – 18.00 hours)

1.2.4       We have to collect or deliver goods at your request above the ground floor and first upper floor. All collections/deliveries from apartments/flats are strictly subject to a surcharge.

1.2.5       If you collect some or all of the goods from our warehouse, we are entitled to make a charge for handing them over.

1.2.6       We supply any additional services, including moving, storing, packing materials, and packing service or extra goods ( these conditions apply to such work)

1.2.7       The stairs, lifts, or doorways are inadequate for free movement of goods without mechanical equipment or structural alteration, or the approach road or drive is unsuitable for our vehicles and/or containers to load and/or unload within 20 meters of the doorway.

1.2.8       We have to pay parking or other fees or charges in order to carry out services on your behalf. This includes parking fines due to poor parking conditions. It is the customer’s responsibility to provide our vehicles with adequate parking. Any parking restrictions or complications should be consulted with your local Council prior to 15 days before the move in order to avoid any fines.

1.2.9       There are delays or events outside our reasonable control which increase or extend the resources or time allowed to complete the agreed work.

1.2.10        We agree in writing to increase our limit of liability set out in Clause 8(A).

1.2.11         Any other unforeseen circumstances beyond our control.

1.3         In any such circumstances, adjusted charges will apply and become payable.

1.4          In the event of issues beyond our control arise, such as the client not arriving at delivery addresses due to; travel complications/delays from estate agents or solicitors, unarranged additional work carried out due to poor undeclared access, etc. We reserve the right to charge ksh500 per working day if these factors lead to an additional working day if no storage has previously been organized. Extra days that have not already been booked by the customer can obviously cause complications to our other pending customers, and inevitably cause loss of business.

2       Work not included in the quotation

2.1   Unless agreed by us in writing, we will not:-

2.1.1       Dismantle or assemble units or system furniture (flat pack), fitments or fittings. This is a chargeable service if required for basic furniture.

2.1.2       Disconnect, re-connect, dismantle or re-assemble appliances, fixtures, fittings or equipment.

2.1.3       Take up or lay fitted floor coverings.

2.1.4       Move items from a loft, unless properly lit and floored and safe access is provided.

2.1.5       Move or store any items excluded under Clause 4.

2.1.6       Customs clearance charges & administration for non-EA Countries . This is charged separately accordingly

2.1.7       Collect / Deliver from apartments/flats (With or without a lift) Failure to notify us at the point of booking will result in a surcharge and even cancelation.

2.2          Our staff are not authorized or qualified to carry out work such as re-plumbing washing machines/dishwashers etc. They are trained Removal men and not electricians, plumbers, or carpenters. We recommend that a properly qualified person is separately employed by you to carry out these services. If our staff agree to carry out such work without our agreement, we will not be liable for any loss or damage.

3       Your responsibility

3.1   It will be your sole responsibility to:

3.1.1       Declare to us any access restrictions such as long carrying distances (over 20 meters to and from the vehicle) or collection/delivery from a flat/apartment including properties with over 1 story. Failure to declare such information prior to booking will result in additional charges.

3.1.2       Declare to us, in writing, the value of the goods being removed and/or stored. We must be notified of any individual item over ksh250.